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Unhappy Employee? Carefully Track Complaints

Business Management Daily (03/18/12)

In the case Atkinson v. North Jersey Developmental, et al., a retired worker sued her former employer for alleged race discrimination, insisting that a reduction in her workload constituted an adverse employment action. However, her case was dismissed because the employer was able to document that she had requested the lighter workload herself. The employer also had documented every complaint made by the worker and how each of her requests was accommodated. Experts say the case emphasizes the importance of employers carefully documenting worker complaints.